TERMS & CONDITIONS

By using our ecommerce site, ordering online or email you will be bound by these terms and conditions.

 

Our website address is www.michelehopeboutique.com  You can contact us via the contact us page or by using enquiries@michelehopeboutique.com

We may need to contact you to give you an update on your order or reply to any questions you may have for us.  If so we may respond in writing, by email or call you with the number you have provided in your order.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
By accessing or using any part of the site, you agree to be bound by these Terms of Service.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

When you place your order with michelehopeboutique.com your order is recognised as an offer which, if accepted by us, will result in a binding contract.

Acceptance of your order will take place when we confirm that payment has been received on the confirmation page upon completion of your order and/or via subsequent email.   At this point the contract will come into existence between you and us.

If for whatever reason we are unable to accept your order, we will let you know and you will not be charged for your order. Reasons we might not be able to accept your order might be that we have listed the product incorrectly on the website or that we have simply run out of some of our stock.  

We have made every effort to display as accurately as possible the colours and images of our products that we are selling but they are for illustrative purposes only.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at michelehopeboutique.com You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We can not be held responsible if you give us incorrect or incomplete information regarding your order and subsequently we are unable to deliver to a correct UK address.

The full description of our delivery procedure is available on our delivery pages.

Please make certain that you give the correct delivery details with your order.  If you do make a mistake please contact us as soon as possible. Unfortunately if the order has already been dispatched we will not be able to retrieve the parcel or accept a return.

Once your order has been dispatched, royal mail or our alternative couriers will make contact to arrange delivery.  Undelivered parcels will be returned to the depot for ‘redelivery the next day’ and we can not guarantee how the courier will store it. This is why we ask you to give clear instruction in the delivery comments as to where the parcel can be left in the event of you not being available to receive it.

In the event of a delay our courier should contact you to let you know.  We cannot be held responsible for non-delivery due to adverse weather conditions or situations beyond our control.  Any delay in dispatch and/or delivery for whatsoever reason shall not be grounds for a claim for consequential loss.  You own the product once we have accepted your order and received payment in full.

 

Your business means everything to us.  We will be encouraging our loyal customers through discount codes and incentives to help us promote our business amongst their own circle of friends and contacts.  To this end we will always welcome feedback on how we can improve our service and use any positive messages you feed back to us in the promotion of our business.  

We’d really like to use your ideas and comments where we can.  So in using this site and sharing your thoughts you are consenting to our use of this material to better our business for everyone.  

We take great pride in the quality and condition of our garments.  If you aren’t happy with what you have received, please email us and if possible take some pictures. We will do our best to put it right.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products we offer.